Privacy Policy

Who we are

The PSP Learning Hub is a Department of Communities and Justice (DCJ) sponsored project delivered by Curijo and its partners on this project ECTARC and Cassey Consulting. The PSP Learning Hub is a state-wide, central, voluntary and free initiative for all casework staff working in the Permanency Support Program.

Our commitment to privacy

This Privacy Policy forms part of our Terms and Conditions. It explains how we collect, use and secure the personal information of our members and others who access the PSP Learning Hub social media pages.

How we collect personal information, what it includes and why we do it

We will never collect sensitive information and we do not collect personal information on those who access resources on the PSP Learning Hub website.

The way we collect your personal information depends on how you have chosen to engage with us this includes:

  • via the PSP Learning Hub website
  • telephone calls
  • registering and attendance at face to face training, live webinars and Communities of Practice
  • social media messages, posts or feeds
  • email

The personal information we collect relates directly to your dealings with the PSP Learning Hub. We collect:

  • contact details (your name and email)
  • current employer
  • information about your enquiry
  • information about your complaint

We collect personal details so that we can:

  • enrol participants in face to face training, live webinars and Communities of Practice
  • issue acknowledgement of participation in face to face training, live webinars and Communities of Practice
  • evaluate and report on the PSP Learning Hub’s services
  • respond to enquiries
  • resolve complaints

How we store and secure your personal information

General

Our Collection, handling and disposing of personal information process ensures best practice in handling personal information.

We will always explain why we need to collect personal information at the time of collecting and how your personal details will be used.

MailChimp

The PSP Learning Hub uses Mailchimp to distribute its newsletter and we may use Mailchimp to distribute surveys. Mailchimp’s privacy practices are explained in their privacy policy https://mailchimp.com/legal/privacy/

Social media

The PSP Learning Hub supports using your preferred form of communication.

If you choose to engage with the PSP Learning Hub using our social media pages or feeds, please be aware that any personal information you supply in that arena may be:

  • available for the user group to see (which may be a public or private group, depending on the social media platform being used)
  • able to be “screen shot” and potentially downloaded by anyone in the user group and is, thus, uncontrolled
  • subject to the privacy settings and privacy policy available on the relevant platform

Surveys

Our survey services are provided by reputable suppliers including, but not limited to Survey Monkey.

Surveys may be conducted online, over the telephone or by email link.

We ask users of the PSP community to consider participating in the PSP Learning Hub’s surveys so that we continue to meet your expectations and improve our services and support.

Participation in any of the PSP Learning Hub’s surveys is entirely optional and we encourage you to familiarise yourself with the privacy policy of the relevant survey supplier before providing any information – personal or otherwise.

Links to other websites

The PSP Learning Hub provides links to other websites. When link to other websites you leave the PSP Learning Hub website and your personal information is handled in accordance with the privacy policy of the external website.

Anonymity

If you engage with the PSP Learning Hub to receive services associated with your login or your work in PSP casework, we cannot deal with you anonymously.

There are, however, times when it appropriate for us to ensure your personal information is de-identified before we use it, such as when we receive survey data from our contracted survey provider(s). Survey data is de-identified before we can receive, view, use and/ or publish the results.

Access to and revisions to your personal information

It is your right to request access to the person information we hold about you and to request that we revise the information in cases where it is out-of-date, incomplete, incorrect or misleading.

You can contact us to request revisions to your personal information by emailing PSPlearninghub@curijo.com.au

Privacy Complaints

If you believe that the PSP Learning Hub has not collected or handled your personal information in accordance with the Privacy and Personal Information Protection Act 1998 you can complain to us by emailing PSPlearninghub@curijo.com.au

Updates to our Privacy Policy

The PSP Learning Hub reviews and updates our Privacy Policy as required to ensure that it reflects our practice and requirements under the Law.